Returns Policy

If you are not entirely satisfied with your purchase, we are always here to help.

 How do I return my order if it is damaged on arrival? 

  • All damaged items need to be reported within 48 hours of delivery. 
  • If an item is damaged upon delivery, we will kindly ask for photographic evidence to be provided of both the broken item and ALL of the packaging.
  • Please contact us via the 'Contact Us' section within the 48 hour period.
  • We will either email or call you to advise you of the next steps we will be taking.
  • Please do not automatically return damaged items to us. If we require it back, we will inform you by email.

How do I return my order if I change my mind? 

  • All non-personalised items can be returned for a refund within 30 days of you receiving your goods.
  • To be eligible for a return, your item must be unused and in the same condition that you have received it. Your item must be in the original packaging and safe for transit back to us.
  • All items must be returned with a valid receipt and a completed Returns Form.
  • To return an item to us, please use the following address:

Manalo Sisters Boutique HQ

Suite 2B, Floor 6, Block B, The Vista Centre

50 Salisbury Road, 

Hounslow,

TW4 6JQ

Please note: We do not cover the costs of returns so please ensure you send your returns with a tracked delivery service as we can not be liable for lost goods and you will not receive a refund.

When will I receive my refund? 

  • We aim to refund within 7 working days from receiving your parcel back to our store. We will contact you via email to confirm your refund has been processed.